GTTCO|Services

Services

24/7 Help Desk Support: In-house and local team of telecom professionals to support, coordinate, dispatch and resolve customer hardware and software issues to final resolution .
Remote System Backups: support for disaster recovery for locations with remote capability.
Priority Dispatch and On-site Break/Fix Support: priority dispatch to contract customer requests for on-site repair for covered products.

Maintenance Certifications: thorough evaluation of customer site before entering into a maintenance contract - identifying existing and/or potential problems.
Repair Labor and Parts Coverage: included with Comprehensive Maintenance programs - covering parts and labor for break/fix activities.
Guaranteed Service Level Agreements (SLAs): guaranteed response commitments for Major (3 hours), Minor and Routine (Next Business Day), and Routine customer support.
Remote Move, Add, and Change: remote programming changes made at the customer’s request. Complex changes performed by certified Tier III engineers and available 8X5 or 24X7.
On-site Critical Spares: facility evaluation that determines customer business requirements to place critical spares on-site as needed.
Geographic coverage: Hashemite Kingdom of Jordan and we can support Levant countries.
Resident Engineers: for fulltime on premises support.
Annual Preventive Maintenance: on-site physical review and inspection of hardware, software and environmental conditions.
Customer Activity Reports: provides comprehensive report of system performance (monthly, quarterly and annual service activities), including break/fix repairs, equipment replacement, service levels and more.