Services

GTTCO can help by providing a maintenance service program that is tailored to your business needs and budget.

We offer the following maintenance services:

  • 24/7 Help Desk Support: In-house and local team of telecom professionals to support, coordinate, dispatch and resolve customer hardware and software issues to final resolution .

  • Remote System Backups: support for disaster recovery for locations with remote capability.

  • Priority Dispatch and On-site Break/Fix Support: priority dispatch to contract customer requests for on-site repair for covered products.

 

  • Maintenance Certifications: thorough evaluation of customer site before entering into a maintenance contract - identifying existing and/or potential problems.

  • Repair Labor and Parts Coverage: included with Comprehensive Maintenance programs - covering parts and labor for break/fix activities.

  • Guaranteed Service Level Agreements (SLAs): guaranteed response commitments for Major (3 hours), Minor and Routine (Next Business Day), and Routine customer support.

  • Remote Move, Add, and Change: remote programming changes made at the customer’s request.  Complex changes performed by certified Tier III engineers and available 8X5 or 24X7.

  • On-site Critical Spares: facility evaluation that determines customer business requirements to place critical spares on-site as needed.

  • Geographic coverage: Hashemite Kingdom of Jordan and we can support Levant countries.

  • Resident Engineers: for fulltime on premises support.

  • Annual Preventive Maintenance:  on-site physical review and inspection of hardware, software and environmental conditions.

  • Customer Activity Reports: provides comprehensive report of system performance (monthly, quarterly and annual service activities), including break/fix repairs, equipment replacement, service levels and more.

Professional Services

Do you need additional resources or lack the time to design project management and integrate a voice or data solution into your network? At GTTCO we are staffed with engineers, project managers and an entire implementation team – experienced, certified and ready to work with you today!

Choose from our list of professional services below to help you build, upgrade or install solutions that meet your specific business or industry needs.

  • Project management

  • Implementation

  • Engineering studies

  • Engineering design

  • Site/network audits